On-Site Service Specialist

Hitachi Rail; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading technology company is seeking an OSS Specialist in Riyadh Region. In this role, you will provide Desk Side Support to IT users, addressing IT issues that require physical intervention. You will be responsible for the efficient diagnosis and resolution of IT-related problems and compliance with internal regulations. The ideal candidate has a Bachelor's in computer science, 3-5 years of IT support experience, and excellent communication skills. Proficiency in ServiceNow and a proactive mindset are essential.

Qualifications

• 3-5 years of professional experience in IT support.
• Proficiency in spoken & written English is required.
• Ability to communicate effectively with business and technical audiences.

Responsibilities

• Diagnosing and resolving IT-related issues efficiently.
• Delivering computers in a 'ready-to-use' condition for IT users.
• Conducting regular inventory checks for hardware.
• Coordinating logistics for device transport and relocation.
• Handling warranty cases with OEM vendors.
• Ensuring compliance with regulations and procedures.

Skills

IT support

Communication skills

Problem-solving

ServiceNow

Proactive mindset

Inventory management

Education

Bachelor’s degree in computer science

Job description

The opportunity

In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.

How you’ll make an impact

• Diagnosing and resolving IT-related issues effectively and efficiently.
• Ensuring that computers are delivered in a 'ready-to-use' condition for IT users.
• Conducting regular inventory checks for relevant hardware.
• Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.
• Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
• Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user.
• Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s degree in computer science.
• 3- 5 years of professional experience in IT support.
• Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences.
• Experience in ServiceNow.
• Have a proactive and solution-oriented mind-set and could work independently and self-driven.
• Proficiency in both spoken & written English language is required.

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