Night Manager - Fairmont the Red Sea (Saudi National)

Accor Hotels; Umluj; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading international hotel chain in Umluj is seeking a Night Manager to ensure the highest level of guest service during overnight hours. Reporting to the Asst. Front Office Manager, the Night Manager will oversee hotel operations, maintain service standards, and lead the night team. Ideal candidates should be proactive, motivated, and possess strong communication skills, ensuring consistency in exceeding guest expectations and driving team performance.

Qualifications

• Motivator and proactive in team settings.
• Strong communication skills to interact with departments and guests.
• Ability to resolve guest issues effectively.

Responsibilities

• Ensure Front Office Standards and procedures are followed.
• Handle nightly end-of-day reporting for accuracy.
• Resolve guest satisfaction issues proactively.
• Provide direction and guidance to night team.
• Monitor daily financial goals and targets.

Skills

Communication skills

Team leadership

Problem-solving

Motivation

Job description

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description

THE POSITION
Reporting to the Asst. Front Office Manager, the Night Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained during the overnight period. The Night Manager will be responsible for the entire hotel and act on behalf of the General Manager during this time frame.

GROOMING
Our appearance is a reflection of who we are, and our grooming should project a professional image at work; therefore, every member of our team must adhere to grooming standards at all times

Key Roles and Responsibilities

• Ensures that all Front Office Standards Operating policies and procedures are adhered
• Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
• Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
• Strong and effective communication with all other departments
• Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction.
• Responsible to balance operational, administrative and colleague needs
• Responsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs as a measurement tool)
• Provides passionate direction towards achieving our vision
• Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
• Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
• Effectively maximizes inventory levels during high occupancy/sold out nights
• Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures
• Monitoring the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, TrustYou and Forbes targets on a daily basis

Qualifications

Personal Attributes

• Motivator and Proactive
• Team player
• Positive attitude and well-spoken
• People person
• Result driven
• Open-minded