Marketplace Operations Manager

SSC HR Solutions; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

An e-commerce solutions provider in Riyadh is looking for a Marketplace Operations Manager to oversee day-to-day operations of their online marketplace. You will ensure seamless order processing, coordinate logistics, and monitor performance metrics. Ideal candidates should have a Bachelor's degree in business, 3+ years of relevant experience, and strong analytical skills. This role requires effective communication and leadership abilities in a fast-paced environment.

Qualifications

• 3+ years of experience in marketplace operations management or e-commerce.
• Ability to work in a fast-paced, dynamic environment.
• Strong focus on team development and performance management.

Responsibilities

• Oversee day-to-day operations for order processing.
• Coordinate shipping and delivery logistics.
• Monitor performance metrics and track order fulfillments.

Skills

Data-driven decision-making

Strong analytical skills

Excellent communication skills

Leadership skills

Proficiency in inventory management software

Education

Bachelor's degree in business or Operations Management

Tools

Marketplace platforms (e.g., Amazon, eBay, Noon)

Job description

The Marketplace Operations Manager is responsible for overseeing the day-to-day operations of our online marketplace, ensuring a seamless shopping experience for customers while driving operational efficiency. This role requires collaboration with various departments to develop strategies that optimize performance and drive growth.

• Overseeing day-to-day operations for order processing
• Order receiving in the marketplace platform within the cutoff time.
• Internal invoicing within the system and handoff the orders to Warehouse team.
• Follow up with warehouse order preparations.
• Responsible for coordinating shipping and delivery logistics, managing transportation providers, and ensuring smoothly timely delivery of orders.
• Return handlings on system and pass claims to the account manager.
• Monitoring performance metrics and track order fulfillments
  
  

Requirements

• Bachelor's degree in business, Operations Management, or a related field
• 3+ years of experience in marketplace operations management or e-commerce
• Strong analytical skills with proficiency in data-driven decision-making
• Experience with major online marketplace platforms (e.g., Amazon, eBay, Noon) is essential
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong leadership skills with a focus on team development and performance management
• Proficient in inventory management software and analytical
  
  

Candidates should have a background in the retail industry.