Manager Technical Service

Stryker Group; Riyad Al Khabra; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading medical technology firm is seeking a Technical Services Manager to provide strategic leadership and ensure operational excellence for service and repair teams across Saudi Arabia. The ideal candidate will have a Bachelor's degree and at least 8 years of relevant experience, including people management. This role requires fluency in English and Arabic, with a commitment to customer-centric service. Candidates should be prepared for regional travel up to 40%.

Qualifications

• Minimum 8 years of relevant industry experience in technical service, operations, or engineering.
• At least 5 years of people management experience, preferably in a matrixed, global organization.
• Fluent in English and Arabic.

Responsibilities

• Provide strategic & commercial leadership.
• Own and lead commercial and operational service strategy across the region.
• Drive ProCare services contract growth through collaboration with Sales and Marketing teams.

Skills

Leadership

Financial acumen

Collaboration

Customer-centric focus

Data-driven decision making

Education

Bachelor's degree in Business Administration, Engineering, or related field

Job description

Overview

We are looking to hire a Technical Services Manager to provide strategic leadership and ensure operational excellence for field service and repair center teams across KSA.

Responsibilities

• Provide strategic & commercial leadership

• Own and lead commercial and operational service strategy across the region.

• Drive ProCare services contract growth through collaboration with Sales and Marketing teams.

• Ensure service offerings are positioned, marketed, and priced effectively across regions.

• Represent the ProCare business within regional steering committees and leadership teams.

• Champion a customer-centric culture that delivers memorable service experiences and increases loyalty and sales.

• Partner with internal departments including Customer Care, Distribution, HR, RAQA, and Finance to support seamless service delivery.

• Align and collaborate with US ProCare and other EMEA Service teams to leverage best practices and unify global service strategies.

• Ensure consistent messaging and execution of service programs aligned with corporate objectives.

• Use data-driven decision-making to identify and implement continuous improvement initiatives.

• Monitor performance metrics (KPOs and KPIs) to track regional service outcomes and identify areas for growth and optimization.

• Provide direct leadership, coaching, and support to regional service managers and high-potential team members.

• Own all aspects of talent management including recruiting, onboarding, performance management, training, and career development.

• Foster an accountable, high-performing team culture that reflects Stryker’s values and expectations.

• Manage regional service financials, including budgeting, forecasting, and P&L performance.

• Identify cost-control and revenue-generating opportunities aligned with fiscal objectives.

What you need

Required:

• Bachelor's degree in Business Administration, Engineering, or a related field (or equivalent professional experience).

• Minimum 8 years of relevant industry experience in technical service, operations, or engineering.

• At least 5 years of people management experience, preferably in a matrixed, global organization.

• Proven ability to lead cross-functional teams and collaborate with senior stakeholders.

• Demonstrated experience in driving service contract growth and managing complex business relationships.

• Strong financial acumen, including managing budgets and P&L statements.

• Fluent in English and Arabic.

• Must be able to travel up to 40% of the time within the region.

• Ability to work in varied environments, including repair centers, hospitals, and corporate offices.

• Must be able to manage time, stress, and complex cross-functional interactions effectively.

Preferred:

• MBA or advanced degree in business, engineering, or management.

• Experience of transitioning from an indirect to direct model.