Manager - CCU Shift Management

Qiddiya Investment Company; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading entertainment project developer in Saudi Arabia is seeking a Manager - Operational Readiness. This role involves leading operational activities, managing teams, and ensuring service continuity for the launch of entertainment venues. Ideal candidates will possess a relevant degree and 5+ years of experience in operations management. The role offers a comprehensive benefits package and requires strong leadership and communication skills.

Benefits

Comprehensive benefits package

Qualifications

• 5+ years of experience in operations management, ideally in entertainment, hospitality, or large project environments.
• Ability to drive efficiency and enhance service delivery.
• Experience developing and delivering training programs for staff.

Responsibilities

• Lead and coordinate operational activities during shifts.
• Act as escalation point for incidents and disruptions.
• Supervise CCU Operators and manage shift performance.
• Conduct pre- and post-shift briefings.
• Monitor performance and identify service gaps.
• Document incidents and decisions accurately.
• Ensure adherence to safety processes and service standards.
• Coordinate with field teams for guest experience consistency.
• Support communication with stakeholders during incidents.

Skills

Operational strategy execution

Communication skills

Data analysis

Team leadership

Project management

Education

Bachelor's degree in Business Administration or related field

Master's degree (preferred)

Job description

We at Qiddiya Investment Company are excited to invite applications for the position of Manager - Operational Readiness. This essential role is designed for a leader who thrives in a fast‑paced environment and is passionate about operational excellence. As the Manager - Operational Readiness, you will ensure all operational aspects are primed and ready for the successful launch of our state‑of‑the‑art entertainment venues and facilities.

Key Responsibilities

• Lead and coordinate all operational activities during assigned shifts from the City Command Unit (CCU), ensuring service continuity and process compliance.
• Act as the primary escalation point for incidents and disruptions, making timely decisions and ensuring rapid response.
• Supervise CCU Operators, manage shift performance, and ensure proper task allocation across operational streams.
• Conduct pre‑ and post‑shift briefings to align priorities and ensure seamless handovers between shifts.
• Monitor performance using dashboards and digital tools; identify service gaps and scale up as needed.
• Document incidents, decisions, and shift activity accurately to support traceability and continuous improvement.
• Ensure adherence to safety processes, SOPs, and service standards across all providers.
• Coordinate in real‑time with field teams and other control centers to deliver a consistent guest experience.
• Support cross‑functional communication by relaying accurate information to stakeholders during active situations.

Qualifications

• Comprehensive benefits package (implicit in role).
• Bachelor's degree in Business Administration, Operations Management, or a related field; a master's degree is preferred.
• At least 5 years of experience in operations management or a related role, ideally in the entertainment, hospitality, or large‑scale project settings.
• Proven ability to conceptualize and execute operational strategies that drive efficiency and enhance service delivery.
• Strong project management capabilities, including experience leading multi‑disciplinary teams.
• Excellent analytical abilities with a focus on data‑driven insights for decision‑making.
• Strong interpersonal and communication skills, facilitating effective collaboration with diverse teams.
• Demonstrated experience in developing and delivering impactful training programs for staff.
• Highly organized and capable of managing multiple priorities in a deadline‑driven environment.
• Knowledge of the local market and regulatory requirements in Saudi Arabia is a strong advantage.