Maintenance Technician

KONE; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading technology company in Saudi Arabia is seeking a Maintenance Technician to deliver quality service and ensure equipment safety. Candidates should have a diploma in engineering and at least 5 years of experience in preventive maintenance with a reputed elevator company. The role emphasizes customer relationship management and proactive communication. A valid GCC driving license is preferred.

Qualifications

• Minimum 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must.
• Having a valid GCC driving license is an added advantage.

Responsibilities

• Responsible for customer satisfaction through quality of service.
• Accountable for equipment safety and performance.
• Responsible for executing service visits respecting the quality standards.

Skills

Good verbal and written English communication skills

Basic IT skills

Basic digital foundation skills

Education

ITI / Vocational Certificate course / Diploma Engineering in Electrical / Electronics / Automation

Job description

Certified as a Top Employer for UAE, Qatar, KSA, and Oman, KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through a direct presence in 7 regions to complement our growth plans, we are looking for Maintenance Technicians with a service mindset to provide professional service to our customers. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will ensure quality service, improve equipment safety and performance, and promote regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks and attending call-outs.

Responsibilities

• Customer relationship management - Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real-time back reporting of work performed (at the equipment level)
• Accountable for equipment safety and performance
• Accountable for identifying site risks and communicating them to his supervisor
• Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” service repairs based on the equipment needs.
• Service operations
• Accountable for the end-users and the site safety - Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs), respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes
• Accountable for raising sales to lead to his supervisor - Accountable for exact and timely back reporting of the work done according to the process
• Responsible for submitting timesheets based on the execution - Responsible for keeping the service tooling, van, instruments, etc, safe, maintained, and in good condition
• Responsible for regular updates of his supervisor on all relevant information

Requirements

• ITI / Vocational Certificate course / Diploma Engineering in Electrical / Electronics / Automation streams or equivalent
• Good verbal and written English communication skills
• Candidates with basic IT skills will be given a preference
• Candidates with basic digital foundation skills will be the right candidate for this position
• Minimum 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must
• Having a valid GCC driving license is an added advantage
• Only candidates meeting the above requirements should apply for this position.