Luxury Reservations Concierge | Flexible Hours

Accor Hotels; AlUla; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel group in AlUla, Saudi Arabia seeks a customer service professional. The role involves assisting customers with travel options, making reservations, and handling inquiries. Ideal candidates should have a high school diploma and preferably hold a travel certification. Experience in sales and customer service is crucial, alongside proficiency in Microsoft Office. This role offers flexible hours and opportunities in a vibrant hospitality environment.

Qualifications

• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Data entry experience.
• Flexible working hours.

Responsibilities

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages.
• Providing support to customers who may need to amend or cancel a reservation.

Skills

Customer-service experience

Excellent written and verbal communication skills

Multi-tasking and time-management skills

Education

High school diploma

Certified travel associate (CTA) or certified travel counselor (CTC), preferred

Tools

Microsoft Office Suite

Job description

A luxury hotel group in AlUla, Saudi Arabia seeks a customer service professional. The role involves assisting customers with travel options, making reservations, and handling inquiries. Ideal candidates should have a high school diploma and preferably hold a travel certification. Experience in sales and customer service is crucial, alongside proficiency in Microsoft Office. This role offers flexible hours and opportunities in a vibrant hospitality environment.