Logistics B2B Operations Manager

Madar; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading logistics provider in Saudi Arabia is looking for a logistics manager to enhance its transporter network. The role involves strategic onboarding of transporters, maintaining high-quality relationships, and ensuring service excellence. Candidates should have 5-10 years of B2B logistics experience with strong negotiation skills and knowledge of the Saudi logistics landscape. Fluency in Arabic and English is essential, and familiarity with logistics technology is preferred.

Qualifications

• 5-10 years of experience in B2B logistics or supply chain management.
• Proven track record in transporter acquisition and relationship management.
• Extensive knowledge of the logistics and B2B market in Saudi Arabia.

Responsibilities

• Develop and execute a strategic plan to onboard new transporters.
• Establish and maintain relationships with transporters.
• Negotiate agreements to secure favorable conditions.
• Analyze competitive market strategies for transporters.

Skills

Negotiating skills

Partnership building

Data analysis

B2B logistics market knowledge

KPI and SLA management

Bilingual communication (Arabic and English)

Training and onboarding skills

Familiarity with logistics software

Education

Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field

MBA or relevant advanced degree

Tools

Data analytics tools

CRM systems

Job description

Madar is a leading Saudi digital logistics platform, owned by Elm, transforming transportation management across industries. It connects shippers, carriers, and logistics partners through a unified ecosystem that delivers visibility, efficiency, and automation. Madar enables seamless shipment execution, financial integration, and real‑time tracking — redefining the future of logistics in the Kingdom and beyond.

Responsibilities and Role

• Develop and execute a strategic plan to onboard new transporters for fulfilling B2B orders, aligning with Madar's growth goals.
• Identify and attract high-quality transporters with a focus on reliability, capacity, and service standards to meet the demands of shippers and clients.
• Establish and maintain strong relationships with transporters to ensure long‑term partnerships and reliability in service.
• Negotiate agreements and terms to secure favorable conditions for both Madar and the transporters.
• Analyze and recommend strategies based on competitive market analysis to strengthen Madar’s transporter network.
• Set, monitor, and enforce clear performance standards and SLAs to maintain service excellence.
• Ensure transporters meet specific KPIs, aligning with Madar's service expectations and client requirements.
• Collaborate with operations, commercial, and tech teams to streamline the onboarding process for transporters, creating a seamless, efficient experience.
• Work to implement technology solutions to improve transporter management, tracking, and overall experience on the platform.
• Regularly report on transporter performance metrics, onboarding success rates, and other key indicators to leadership.
• Use data‑driven insights to continuously refine onboarding processes and improve transporter satisfaction and retention.
• Proactively address any risks related to transporter availability and performance.
• Quickly resolve any transporter‑related issues to minimize operational disruptions for clients.
• Manage, optimise and best utilisation of internal fleet.

Qualifications & Skills

• Familiar with the Saudi B2B logistics market and local regulations.
• Skilled in negotiating and building partnerships with transporters.
• Able to build and maintain long‑term, reliable transporter relationships.
• Experienced in setting and tracking KPIs and SLAs for quality and efficiency.
• Strong at analysing data to improve transporter performance and operations.
• Clear communicator in Arabic and English, able to present ideas effectively.
• Confident in delivering presentations to internal teams and external partners.
• Capable of training and onboarding new transporters effectively.
• Familiar with digital transportation, logistics software, data analytics tools, and CRM systems.
• Flexible to handle changing needs.
• Self‑motivated, results‑driven, and capable of leading transporter education.

Education & Experience

Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field. An MBA or other relevant advanced degree is a plus.

5-10 years of experience in B2B logistics, supply chain management, or related fields, with a proven track record in transporter acquisition, onboarding, and relationship management. Extensive knowledge of the logistics and B2B market in Saudi Arabia, with strong connections within the industry preferred.