Learning, Development & Quality Supervisor

Accor; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global hospitality leader in Jeddah is seeking a dynamic Learning, Development & Quality Supervisor to oversee training programs and ensure high-quality standards across operations. The ideal candidate will manage learning initiatives, conduct quality audits, and coach team members, contributing to employee development in a supportive environment. Join us for a rewarding career in a vibrant work culture.

Benefits

Exclusive benefits

Career growth opportunities

Qualifications

• Experience in designing comprehensive training programs.
• Strong understanding of quality assurance processes.
• Ability to analyze metrics for continuous improvement.

Responsibilities

• Oversee and enhance learning initiatives for the organization.
• Conduct quality audits to maintain high standards.
• Create targeted development plans based on skill gaps.
• Manage and optimize learning technologies.

Skills

Training program design

Quality audits

Data analysis

Coaching and mentoring

Tools

Learning management system (LMS)

Job description

Company Description

Join us at Accor, where life pulses with passion!

As an apioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fully yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.

Hospitality is a work of heart, Join us and become a Heartist®.

Job Description

We are seeking a dynamic and experienced Learning, Development & Quality Supervisor to join our team in Jeddah, Saudi Arabia. In this pivotal role, you will be responsible for overseeing and enhancing our organization's learning initiatives while ensuring the highest quality standards are maintained across all operations.

• Design, develop, and implement comprehensive training programs that align with organizational goals and employee development needs
• Conduct regular quality audits and assessments to identify areas for improvement and ensure compliance with industry standards
• Analyze training effectiveness and quality metrics to drive continuous improvement in both learning initiatives and operational processes
• Collaborate with department heads to identify skill gaps and create targeted development plans
• Manage the learning management system (LMS) and other training technologies to deliver engaging and effective learning experiences
• Develop and maintain quality assurance documentation, including standard operating procedures and best practices
• Coach and mentor team members to enhance their skills and performance
• Prepare and present regular reports on training outcomes and quality performance to senior management
• Stay current with industry trends and best practices in learning and development and quality management