IT support specialist

Join Solutions; Riyad Al Khabra; On-site; SAR 40,000 - 50,000; Full time

Job summary

A prominent IT support company in Riyadh is seeking an IT support specialist to provide technical assistance to staff. Key responsibilities include troubleshooting, training end-users, and monitoring system performance. The ideal candidate should possess a bachelor's degree in computer science or IT, coupled with 2-5 years of relevant experience. Proficiency in English is essential, and applicants should be Riyadh residents or willing to relocate. The position offers the opportunity to work in a dynamic tech environment.

Qualifications

• Must have a strong IT background.
• Fluent in English and able to communicate effectively.
• Located in Riyadh or willing to relocate.

Responsibilities

• Consult with IT managers and departments as needed.
• Provide IT assistance to staff and customers.
• Train end-users on hardware and software.
• Resolve logged errors promptly.
• Monitor performance metrics for systems.
• Update software and upgrade hardware.
• Maintain databases and ensure system security.
• Document processes and perform diagnostics.
• Stay updated on technological advancements.

Skills

Technical support

Problem-solving

Communication

Training

Education

Bachelor's degree in Computer Science or Information Technology

Job description

We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.

Responsibilities

• Consulting with IT managers and other departments as required.
• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.

Qualifications

• Must have IT background.
• Good in English Language.
• Riyadh Residents or who can relocate.

Requirements

• A bachelor's degree in computer science, information technology, or similar.
• Hands on experience in web development & software support.
• 2-5 years of experience as an IT support specialist.

Exceptional ability to provide technical support and resolve queries.