IT Support Services , L1

Tamkeen Technologies; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading technology firm in Saudi Arabia is seeking a talented individual to analyze customer service operations and improve service quality. The ideal candidate will have a Bachelor’s degree in Business Administration and at least 2 years of relevant experience. Responsibilities include preparing comprehensive reports, identifying performance trends, and collaborating with teams to enhance efficiency. Skills in data analysis and tools like Excel and Power BI are essential.

Qualifications

• Bachelor's degree in relevant field.
• Minimum 2 years of experience in customer service operations.
• Basic proficiency in data analysis tools.

Responsibilities

• Conduct in-depth analysis of customer service operations.
• Prepare analytical reports and operational summaries.
• Collaborate with team members for process improvements.

Skills

Data analysis and visualization tools

Documentation skills

Service operations knowledge

Education

Bachelor’s degree in Business Administration or related field

Tools

Excel

Power BI

Job description

Tamkeen Technologies is looking for a talented individual who will be responsible for conducting in-depth analysis of customer service operations, identifying performance trends, and supporting process improvements. This role will contribute to enhancing service quality and efficiency by generating insights, maintaining service documentation, and assisting with the implementation of service enhancement initiatives.

Effective Communication

• Prepares precise and comprehensive analytical reports and operational summaries.
• Effectively conveys findings and insights within the team.
• Adjusts communication style to suit various audiences.

Commitment & Accountability

• Ensures the accuracy and punctuality of assigned analytical and reporting tasks.
• Exhibits a sense of responsibility in achieving results.
• Adheres to initiatives for enhancing service quality.

Fostering Relationships

• Collaborates productively with internal team members.
• Offers analytical support to colleagues to promote collective success.
• Sustains a professional and cooperative demeanor during team discussions.

Planning & Organizing

• Strategically plans and prioritizes tasks to meet reporting and analysis deadlines.
• Organizes documentation and reporting outputs for easy access.
• Aligns work with departmental timelines and objectives.

Initiative

• Proactively identifies trends in service performance.
• Proposes enhancements to tools, workflows, and analytical processes.
• Seeks opportunities for personal development and increased efficiency.

Education Required

• Bachelor’s degree in Business Administration, Information Technology, or a related field.

Experiences Required

• Minimum of 2 years of experience in customer service operations, service performance analysis, or related functions.

Skills Required

• Basic proficiency in data analysis and visualization tools (Excel, Power BI).
• Strong documentation and report-writing skills.
• Good knowledge of service operations tools and reporting techniques.