IT Helpdesk Technician — Enterprise IT Support

Lucid Motors; King Abdullah Economic City; On-site; SAR 50,000 - 70,000; Full time

Job summary

A luxury electric vehicle company in Makkah is seeking an IT Helpdesk Technician. This role involves addressing user inquiries, troubleshooting hardware and software issues, and managing support requests efficiently. You will collaborate with IT teams to resolve various technical issues and provide on-site support. The position requires a Bachelor's degree in computer science and at least 2 years of experience in a similar role, along with strong communication and organizational skills. Competitive benefits include medical insurance and equity programs.

Benefits

Medical insurance

401k

Vacation

Qualifications

• 2+ years of practical experience in a technical support role.
• Good knowledge of ITSM, ITIL standards and processes.
• Experience with Active Directory and remote desktop tools.

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance.
• Assist users in troubleshooting and resolving technical problems.
• Manage the lifecycle of support tickets and ensure prompt issue resolution.

Skills

ITSM knowledge

Excellent communication skills

Collaboration skills

Understanding of security

Networking knowledge

Organizational skills

Education

Bachelor's degree in computer science

Tools

ServiceNow

Jira

Zendesk

Job description

A luxury electric vehicle company in Makkah is seeking an IT Helpdesk Technician. This role involves addressing user inquiries, troubleshooting hardware and software issues, and managing support requests efficiently. You will collaborate with IT teams to resolve various technical issues and provide on-site support. The position requires a Bachelor's degree in computer science and at least 2 years of experience in a similar role, along with strong communication and organizational skills. Competitive benefits include medical insurance and equity programs.