IT Governance & Process Excellence Lead

Alnafitha IT; Riyadh; On-site; SAR 262,000 - 338,000; Full time

Job summary

A leading IT service provider in Saudi Arabia seeks an experienced professional to manage IT Governance processes. The candidate will analyze and enhance IT business procedures, oversee SLAs, and ensure compliance with standards. Additionally, expertise in ITIL and COBIT frameworks, strong analytical skills, and practical experience with BI tools are essential. Join us for a dynamic opportunity to shape IT services and processes while collaborating with stakeholders across multiple departments.

Qualifications

• 7–10+ years of experience in IT Governance and Process Management.
• Proven record in developing IT business processes and SLAs.
• Hands-on experience with ITIL/COBIT frameworks.

Responsibilities

• Analyze and enhance IT business processes and policies.
• Develop governance processes and SLA tracking.
• Coordinate data collection for process optimization.

Skills

Analytical skills

Communication skills

Stakeholder management

Data analysis

Education

Bachelor’s degree in Information Technology or Computer Science

ITIL or COBIT certification

Project Management certification (PMP, PRINCE2)

Tools

ServiceNow

Power BI

Excel

Job description

A leading IT service provider in Saudi Arabia seeks an experienced professional to manage IT Governance processes. The candidate will analyze and enhance IT business procedures, oversee SLAs, and ensure compliance with standards. Additionally, expertise in ITIL and COBIT frameworks, strong analytical skills, and practical experience with BI tools are essential. Join us for a dynamic opportunity to shape IT services and processes while collaborating with stakeholders across multiple departments.