IT & ERP Support Specialist

Pico Play; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A dynamic IT solutions company is seeking an IT & ERP Support Specialist in Riyadh, Saudi Arabia. This role requires expertise in IT and ERP systems, ensuring smooth operations and user support. Candidates should have a relevant degree and at least 2 years of experience. Key responsibilities include providing IT support, system maintenance, and training ERP users.

Qualifications

• 2+ years of experience in IT support and/or ERP systems.
• Hands-on experience in ERP systems; SQL knowledge is a strong plus.
• Relevant certifications in Networking, Cybersecurity, or ERP are a plus.

Responsibilities

• Provide end-user IT support (hardware, software, printers, and networking).
• Install, configure, and maintain systems including Windows/Mac, Office 365, and ERP.
• Support ERP users with functional queries, data updates, troubleshooting, and training.

Skills

IT technical support

ERP system expertise

Windows/Mac support

Office 365 knowledge

SQL knowledge

Basic networking

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

ERP systems

Active Directory

Job description

Overview

We are seeking a multi-skilled IT & ERP Support Specialist to join our team in Saudi Arabia. This role is perfect for someone who can combine strong IT technical support skills with hands-on ERP system expertise, ensuring smooth operations and seamless collaboration with our Dubai HQ and technical teams.

Responsibilities

• Provide end-user IT support (hardware, software, printers, and networking).
• Install, configure, and maintain systems including Windows/Mac, Office 365, and ERP.
• Ensure timely updates, patches, and adherence to system security compliance.
• Support ERP users with functional queries, data updates, troubleshooting, and training.
• Act as a bridge between end-users and ERP developers for issue resolution.
• Collaborate with vendors, telecom service providers, and HQ IT teams to ensure reliable operations.

Skills and Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• 2+ years of experience in IT support and/or ERP systems.
• Hands-on experience in ERP systems (user support or implementation); SQL knowledge is a strong plus.
• Good knowledge of Office 365, Active Directory, and basic networking.
• Basic understanding of finance processes is an advantage.
• Relevant certifications in Networking, Cybersecurity, or ERP are a plus.