IT Desktop Support Engineer (Part-time)

Sky Systems, Inc. (SkySys); Khamis Mushayt; On-site; SAR 149,000 - 225,000; Full time

Job summary

A leading technology solutions provider is seeking a Field IT Support Engineer in Khamis Mushayt, Saudi Arabia. The role requires 2-3 years of IT infrastructure support experience, technical troubleshooting skills, and excellent communication abilities. Candidates with an Associate Degree in Electronics and CompTIA A+ Certification are preferred. The position involves onsite dispatch support and the ability to work under flexible schedules.

Qualifications

• 2-3 years of strong experience in IT Infrastructure field support.
• Expert in desk-side support and PC break/fix.
• Usage knowledge of TCP/IP, DNS, DHCP, VPN, RDP.

Responsibilities

• Provide technical support for hardware and software issues.
• Install and troubleshoot computer peripherals.
• Communicate effectively with clients and management.

Skills

Technical troubleshooting

Customer management

Communication skills

Problem management

Deductive reasoning

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Field IT Support Engineer

Site Address:

Nestle Saudi Arabia LLC, BIN SHIBAN BUSINESS CENTER IMAM MOHAMMAD BIN SAUD STREET, KHAMIS MUSHAIT, Saudi Arabia

Onsite Dispatch Support

Job Requirements

• Technical
• Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions.
• Experienced in Problem management.
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
• Experience of ticketing tools (ServiceNow / Remedy etc.).

Non-Technical

• Good Customer management skill.
• Good in oral and written communication.
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work.

Ability to work independently or as part of a team.

Ability to complete tasks effectively with minimal supervision.

Must be available to work flexible work schedules.