Instructional Designer - Contact Center Learning Architect

Tamara; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading fintech platform in Saudi Arabia is seeking an Instructional Designer for its contact center team. The role involves creating engaging learning content to support onboarding and skills training. Ideal candidates should have 2-4 years of experience and proficiency in design tools. This position is based in Riyadh, KSA, and offers the opportunity to work in a dynamic and collaborative environment.

Qualifications

• 2–4 years of experience in instructional design or content development, ideally in a contact center environment.
• Strong portfolio of instructional materials across digital and instructor-led formats.
• Hands-on experience with learning design tools.

Responsibilities

• Design and develop instructional content such as e-learning modules.
• Translate complex processes into clear materials.
• Collaborate with trainers to align training with business needs.

Skills

Instructional design knowledge

Content creation

Visual communication

Project management

Tools

Rise 360

Storyline

Adobe Creative Suite

Canva

Job description

A leading fintech platform in Saudi Arabia is seeking an Instructional Designer for its contact center team. The role involves creating engaging learning content to support onboarding and skills training. Ideal candidates should have 2-4 years of experience and proficiency in design tools. This position is based in Riyadh, KSA, and offers the opportunity to work in a dynamic and collaborative environment.