Installation & Delivery Specialist

Foodics; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading restaurant management provider is seeking a tech-oriented professional to deliver high-quality customer service and conduct software installations and training. Candidates should have a Bachelor's degree, up to 2 years of experience, and be fluent in English and Arabic. The role requires travel to client sites and flexibility regarding working hours. Competitive compensation and career development opportunities are offered.

Benefits

Competitive compensation packages

Bonuses and potential for shares

Regular training and annual learning stipend

Qualifications

• 0-2 years of experience in IT/Software or SaaS products preferred.
• Valid driving license and own a car for business requirements.

Responsibilities

• Deliver exceptional service at client locations.
• Handle customer onboarding, installations, and training.
• Manage high volumes of requests and calls efficiently.
• Ensure quality service and support for all Foodics services.

Skills

Problem-solving

Customer service

Networking knowledge

Software knowledge

Bilingual in English and Arabic

Education

Diploma/Bachelor's Degree in Networking, Computer Information Systems, Computer Science

Tools

MS Office Applications (Excel)

POS systems

CRM systems

Job description

Overview

Who Are We? We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We serve customers and partners in over 35 countries worldwide. Our innovative products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting our innovation capabilities to better serve business owners.

The Job in a Nutshell: Do you have a passion for hands-on problem solving? Do you love helping others by sharing your knowledge and expertise? Would you like to play a part in maintaining Foodics customers’ trust and act as a skilled technician, problem solver, and product guru? If so, this opportunity is for you!

We are looking for smart individuals who are tech passionate and people-oriented, who would work with our customers in their locations, handle Foodics software installation and hardware setup, introduce and train customers on the product, and solve on-demand issues for them. If you believe you have that "super power" and are looking to join the next unicorn in the making, apply now!

What Will You Do

• Deliver a world-class service for new and existing clients
• Handle customer needs at their locations for all Foodics services, RMS, Pay, Online
• Visit client sites and ensure quality of services
• Handle location-specific onboarding, installations, training, replacement and support requests
• Work with other departments on clients' escalated tickets to deliver on-demand support
• Handle requests on-demand and within the company SLA
• Work closely with outlet teams and operations for clients on-demand and general support requests

What Are We Looking For

• Diploma/Bachelor's Degree in Networking, Computer Information Systems, Computer Science
• 0-2 years of experience, preferably with Information Technology / Software and/or SaaS products experience
• Knowledge in software, networking and POS systems
• Comfortable with handling a high volume of requests and calls on our unified number
• Flexible to deliver work outside working hours/public holiday calls and visits
• Strong problem-solving skills - able to identify problems and find solutions
• Comfortable in English and Arabic language - communicating with confidence
• Good command of MS Office Applications - Excel is a plus
• Knowledge of Networking, POS, ERP systems is a plus
• Experience with escalation tickets handling and CRM is a plus
• Must have a valid driving license and own a car for business requirements such as installations, site visits, training requests, etc.

Note: High volume of calls, use of computer, long screen time, use of headset, mobility may be required, field work.

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.