Information Technology Technical Support

Esnad Contracting; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

An IT services company in Jeddah is seeking a skilled Senior IT Technical Support professional. Responsibilities include configuring and maintaining Windows servers, managing networking systems, monitoring job schedules, and ensuring data security. Candidates should be Saudi nationals with a diploma in IT and at least 5 years of relevant experience, possessing strong knowledge in networking and troubleshooting. Excellent communication and teamwork skills are also key for this role.

Qualifications

• Saudi national.
• Minimum of 5 years of relevant IT experience.
• Strong knowledge of Windows servers, networking, LAN/WAN, Wi-Fi, VPNs, Active Directory, and Azure.
• Experience with IPS/IDS, Firewall, Antivirus, Anti-Spam, and Anti-malware solutions.

Responsibilities

• Install, configure, test, and maintain Windows servers and networking equipment.
• Design, implement, and manage LAN/WAN, Wi-Fi networks, and VPNs.
• Monitor scheduled jobs and system logs for accuracy and errors.
• Perform data backups and secure data according to established procedures.
• Install firmware and security updates.
• Configure and maintain Active Directory or Azure environments.

Skills

Windows servers

Networking

LAN/WAN

VPNs

Active Directory

Azure

Troubleshooting

Problem-solving

Communication

Teamwork

Education

Diploma or higher in Information Technology

Job description

Job Description:

We are looking for a skilled Senior IT Technical Support professional to join our team in Jeddah.

Key Responsibilities:

• Install, configure, test, and maintain Windows servers, NAS, printers, and related networking equipment.
• Design, implement, and manage LAN/WAN, Wi-Fi networks, and VPNs.
• Monitor scheduled jobs, computer output, and system logs for accuracy and errors.
• Perform critical data backups and secure data according to established procedures.
• Install firmware and security updates on servers, printers, and networking equipment.
• Configure and maintain Microsoft Active Directory or Azure environments.
• Install, configure, and maintain IPS/IDS, Firewalls, Antivirus, Anti-Spam, and Anti-malware solutions to ensure maximum network protection.
• Maintain Unified Communications, VoIP systems, and related platforms.
• Maintain data for redundancy and assist with remediation based on test findings and risk assessments.
• Log and manage hardware/software issues, coordinate repairs, and elevate complex issues when necessary.
• Assist with software upgrades and installations.
• Create scripts for automation of routine tasks.
• Receive technical support requests via phone, email, or ticketing system and provide professional, prompt responses.
• Diagnose technical issues related to hardware, systems, or software and provide effective solutions.
• Set up user accounts and manage permissions in accordance with company policies.
• Document support requests, procedures, and solutions to ensure service quality and improve future performance.
• Offer guidance and support to users on effective use of systems and technical tools.
• Conduct regular security audits and vulnerability assessments.
• Develop and maintain disaster recovery plans and backup procedures.
• Perform other IT-related duties as required to maintain overall IT infrastructure and network security.

Requirements:

• Saudi national.
• Diploma or higher in Information Technology, Computer Science, or related field.
• Minimum of 5 years of relevant IT experience.
• Strong knowledge of Windows servers, networking, LAN/WAN, Wi-Fi, VPNs, Active Directory, and Azure.
• Experience with IPS/IDS, Firewall, Antivirus, Anti-Spam, and Anti-malware solutions.
• Proficient in troubleshooting hardware, software, and networking issues.
• Excellent problem-solving, communication, and teamwork skills.