Information Technology Support Specialist

TECEZE; Dhahran Compound; On-site; SAR 200,000 - 300,000; Full time

Job summary

A technology firm in Dhahran, Saudi Arabia is looking for an Information Technology Support Engineer to provide comprehensive IT support. The role involves maintaining desktop systems, managing IT inventory, and ensuring adherence to service agreements. Candidates should have experience with Office 365 and strong communication skills. This position offers a contract for 12 months, focusing on both technical support and high-quality service for users. Ideal candidates will have knowledge of DHCP and DNS.

Qualifications

• Experience in installing, configuring, and maintaining desktop systems, software, and applications.
• Ability to work with OEM vendors for repairs.
• Good understanding of IT inventory management.

Responsibilities

• Install, configure, and maintain IT equipment and ensure adherence to SLA.
• Provide high-touch VIP technical support for audio-visual and conferencing technologies.
• Document incidents, problems, and resolutions for reference.

Skills

Office 365 support

Good communication skills

DHCP knowledge

DNS knowledge

Network troubleshooting

Job description

Information Technology Support Engineer

Saudi Arabia, Dhahran

Contract - 12 Months

Job Description: Field IT

Roles and Responsibilities:

Detailed Primary Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.