Housekeeping Coordinator (Saudi National)

SOFITEL; Riyad Al Khabra; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel chain in Riyad Al Khabra is seeking a motivated individual for a guest service role within the housekeeping department. Responsibilities include handling guest requests, ensuring cleanliness, and providing personal services. Applicants should be Saudi Nationals with strong communication skills in Arabic and English, as well as organizational abilities. Previous housekeeping experience is a plus.

Qualifications

• Proven ability to manage multiple projects and deadlines.
• Previous housekeeping experience is an asset.
• Saudi National.

Responsibilities

• Handle guest requests for internal services.
• Ensure guests enjoy their stay with personal service.
• Maintain cleanliness and tidiness of equipment and areas.

Skills

Communication in Arabic

Communication in English

Interpersonal skills

Problem solving abilities

Organizational skills

Attention to detail

Job description

Job Description

• To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
• To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set‑up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items’ availability in the PMS.
• To be aware of and to follow emergency and security procedures.
• To fulfill administrative tasks, housekeeping office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To update guest history in the PMS.
• To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
• To carry out special projects according to given assignments.
• To attend a daily line up briefing with the Housekeeping team.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved.
• To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
• To carry out any other reasonable duties as assigned by the Assistant Housekeeping Manager and the Director of Housekeeping.

Qualifications

• Saudi National
• A proven ability to manage multiple projects and deadlines.
• Previous housekeeping experience an asset
• Excellent communication both in Arabic & English.
• Strong interpersonal and problem solving abilities
• Organizational skills , attention to detail & guest centric