Hostess (Saudi only)

Sofitel; Al Khobar; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel chain in Al Khobar, Saudi Arabia, seeks a professional Hostess to be the first point of contact for guests. The role involves greeting guests, managing reservations, and ensuring a welcoming atmosphere. Successful candidates will have excellent communication skills in Arabic and English, a strong orientation towards customer service, and preferably experience in hospitality. Join a team committed to creating memorable experiences for our guests.

Qualifications

• Saudi nationality required.
• Previous experience in hospitality or customer service preferred.
• Professional appearance and adherence to grooming standards.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Manage reservations and seating arrangements efficiently.
• Assist guests with any inquiries or special requests.
• Coordinate with kitchen and wait staff to ensure smooth service.
• Maintain a clean and organized reception area.
• Handle phone calls and take reservations.
• Ensure compliance with health and safety regulations.
• Assist in resolving customer complaints promptly and professionally.

Skills

Excellent communication skills in Arabic and English

Strong customer service orientation

Attention to detail

Problem-solving skills

Tools

Basic computer skills

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a friendly and professional Hostess to join our team in Al Khobar, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive customer experience.

• Greet and welcome guests in a warm and professional manner
• Manage reservations and seating arrangements efficiently
• Assist guests with any inquiries or special requests
• Coordinate with kitchen and wait staff to ensure smooth service
• Maintain a clean and organized reception area
• Handle phone calls and take reservations
• Ensure compliance with health and safety regulations
• Assist in resolving customer complaints promptly and professionally
• Collaborate with team members to maintain a high standard of service
  
  

Qualifications

• Saudi nationality required
• Excellent communication skills in Arabic and English
• Strong customer service orientation with a friendly and welcoming demeanor
• Basic computer skills for managing reservations and guest information
• Ability to multi-task in a fast-paced environment
• Attention to detail and problem-solving skills
• Previous experience in hospitality or customer service preferred
• Professional appearance and adherence to grooming standards
  
  

Additional Information

Your Team And Working Environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.