Host - Saudis Only

AccorHotel; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a Hostess in the Makkah Region to greet and seat guests, ensuring a pleasant dining experience. Candidates must be Saudi nationals with good English skills and preferably some experience in the field. Strong organizational skills and the ability to multi-task under pressure are essential. This position emphasizes guest satisfaction and cooperation with restaurant staff for optimum service.

Qualifications

• Saudi Nationality ONLY.
• Good English Language proficiency required.
• Experience in the same field is preferable.
• Strong attention to detail, highly responsible, organized and reliable.
• Strong interpersonal and problem solving abilities required.
• Ability to multi-task and work well under pressure.
• Excellent communication skills are a must.

Responsibilities

• Monitor the preparation of own assignments to meet departmental standards.
• Greet guests at the entrance of the restaurant and seat them accordingly.
• Ensure that guests are pleased with their table and handle complaints.
• Monitor cleanliness and organization of the hostess stand.

Skills

Attention to detail

Interpersonal skills

Problem solving

Communication skills

Job description

Overview

Hostess – Saudis Only

Responsibilities

• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Ensure that all menus, check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat guests accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them.
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
• Handle guest complaints and insuring guest satisfaction and inform Outlet Manager.
• Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
• Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
• Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
• Assist restaurant staff with their job functions to ensure optimum service to guest.

Qualifications

• Your experience and skills include :
• Saudi Nationality ONLY
• Good English Language
• Experience in the same field is preferable
• Strong attention to detail, highly responsible, organized & reliable
• Strong interpersonal and problem solving abilities
• Ability to multi-task and work well under pressure
• Excellent communication skills