Help Desk Technician - IT Support Pro with Secret Clearance

Abacus Technology Corporation; Riyadh; On-site; SAR 149,000 - 225,000; Full time

Job summary

A technology service provider is seeking a Help Desk Technician in Riyadh, Saudi Arabia to provide technical support for military operations. Responsibilities include assisting users with technical issues, configuring systems, and managing trouble tickets. The ideal candidate should possess 2-3 years of IT experience, a Bachelor’s degree, and a CompTIA Security+ CE certification. Strong customer service and communication skills are essential, along with familiarity with ticketing systems and networking basics.

Qualifications

• 2-3 years’ IT experience in a help desk or technical support role.
• Solid customer service skills and strong communication skills.
• Familiarity with trouble ticket systems.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Provide support for configuring and troubleshooting operating systems.
• Create trouble tickets and maintain accurate records.

Skills

Customer Service

Technical Support

Communication Skills

Troubleshooting

MS Windows OS

Networking (TCP/IP)

Education

Bachelor's Degree in a related field

CompTIA Security+ CE certification

Tools

ServiceNow

ITSM Remedy

Job description

A technology service provider is seeking a Help Desk Technician in Riyadh, Saudi Arabia to provide technical support for military operations. Responsibilities include assisting users with technical issues, configuring systems, and managing trouble tickets. The ideal candidate should possess 2-3 years of IT experience, a Bachelor’s degree, and a CompTIA Security+ CE certification. Strong customer service and communication skills are essential, along with familiarity with ticketing systems and networking basics.