Healthcare CSM: Elevate Client Success & Growth

IQVIA; Saudi Arabia; On-site; SAR 224,000 - 300,000; Full time

Job summary

A leading healthcare solutions firm in Saudi Arabia is seeking a Customer Success Manager to ensure client satisfaction and service excellence. The role involves managing client relations, supporting contract renewals, and identifying growth opportunities within a portfolio of accounts. Ideal candidates should have a Bachelor’s degree in a relevant field, alongside 6–10 years of experience in client-facing roles within Healthcare IT. Strong communication and analytical skills are essential for success in this position.

Qualifications

• 6–10 years of experience in client-facing roles within Healthcare IT or Healthcare Information Systems.
• Strong understanding of Hospital Information Systems (HIS) and Revenue Cycle Management.
• Fluency in English with excellent communication skills.

Responsibilities

• Serve as the primary contact for assigned clients.
• Manage a portfolio of 5–7 client accounts.
• Support contract renewals and identify up-sell opportunities.

Skills

Client relationship management

Analytical skills

Communication skills

Problem-solving

Education

Bachelor’s degree in Business Administration or related field

Job description

A leading healthcare solutions firm in Saudi Arabia is seeking a Customer Success Manager to ensure client satisfaction and service excellence. The role involves managing client relations, supporting contract renewals, and identifying growth opportunities within a portfolio of accounts. Ideal candidates should have a Bachelor’s degree in a relevant field, alongside 6–10 years of experience in client-facing roles within Healthcare IT. Strong communication and analytical skills are essential for success in this position.