Head Waiter

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A global hospitality company seeks a Head Waiter to ensure excellent guest service at their Makkah location. The ideal candidate will manage guest queries, maintain menu knowledge, and comply with safety regulations. Strong communication skills and a positive attitude are essential for success. Experience in the food and beverage industry is beneficial. Join a team dedicated to delivering remarkable hospitality experiences.

Qualifications

• Experience in food and beverage department and/or industry.
• Previous experience in cash handling.
• Knowledge of food hygiene regulations.

Responsibilities

• Serve guests in a friendly and efficient manner.
• Manage guest queries timely and effectively.
• Ensure comprehensive knowledge of the menu and products.
• Maintain stock levels at all floor stations.
• Ensure prompt delivery of food and beverages.
• Adhere to hotel grooming standards.
• Comply with security and health regulations.

Skills

Positive attitude

Good communication skills

Committed to delivering high levels of customer service

Excellent grooming standards

Flexibility in work situations

Ability to work independently or in teams

Job description

Job Description - Head Waiter (HOT0C761)

Job Number

HOT0C761

Work Locations

Hilton Makkah Convention Hotel, Jabal Omar, Um Alquraa & Ibrahim Alkhalil Street, Makkah 21955

What will I be doing?

As a Head Waiter, you will serve guests in a friendly, timely, and efficient manner to deliver an excellent guest experience. You will also have extensive knowledge of menu offerings. Specifically, you will perform the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve alcoholic/non-alcoholic beverages in accordance with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis‑en‑place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure food and beverage orders are consistently good and delivered in a timely manner
• Practice Hilton grooming standards, including uniform dress code, cleanliness, and personal hygiene
• Comply with hotel security, fire regulations, and all health and safety legislation

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous for you to demonstrate the following capabilities and distinctions:

• Experience in food and beverage department and/or industry
• Previous experience of cash handling
• Knowledge of food hygiene regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!