Head of Performance (SaaS/FinTech)

Urban Ridge Supplies; Saudi Arabia; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading supplier in digital solutions in Saudi Arabia is seeking a Head of Performance. This role involves driving the adoption and retention of digital solutions across partnered restaurants. Key responsibilities include leading initiatives to meet targets, building relationships with restaurant staff, and collaborating with various teams. Candidates should have a Bachelor's degree, 4-7 years of relevant experience, and fluency in English and Arabic. Strong analytical skills and proficiency in tools like Power BI are essential.

Qualifications

• Bachelor’s degree required; MBA preferred.
• 4-7 years of experience in performance management or restaurant operations.
• Fluency in English and Arabic is necessary.

Responsibilities

• Lead initiatives for adoption and growth to meet targets.
• Build relationships with restaurant managers and staff.
• Drive waiter engagement through training and incentives.
• Monitor performance and take corrective actions.
• Collaborate with sales and marketing teams for activations.

Skills

Analytical skills

Stakeholder management

Communication

Training and engagement

Education

Bachelor’s degree (MBA preferred)

Tools

Power BI

Tableau

Excel

Job description

Head of Performance

Overview

Responsible for driving adoption, retention, and growth of digital solutions across partnered restaurants. Acts as the link between product, restaurant management, and staff to ensure smooth implementation, engagement, and performance optimization.

Key Responsibilities

• Lead adoption and growth initiatives to meet GMV and retention targets.
• Build strong relationships with restaurant managers and staff.
• Drive waiter engagement through training, incentives, and reward programs.
• Monitor performance through dashboards/reports and take corrective actions.
• Collaborate with Sales, Marketing, and Tech teams for seamless activations and campaigns.
• Develop SOPs, benchmark against market trends, and design growth strategies.
• Manage freelancers/field staff to support adoption and engagement activities.

KPIs

• Adoption & Retention Rates
• GMV Growth
• Waiter Engagement
• Restaurant Satisfaction

Qualifications

• Bachelor’s degree (MBA preferred).
• 4–7 years in performance management, SaaS adoption, or restaurant operations.
• Strong analytical and reporting skills (Power BI/Tableau, Excel).
• Excellent communication, stakeholder management, and execution ability.
• Fluency in English and Arabic.