Guest Service Executive — Luxury Hospitality, Multilingual Support

Jumeirah Hotels and Resorts; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel chain located in Saudi Arabia is seeking a Guest Service Executive for the Telecommunication Department. The role involves answering calls, assisting guests with inquiries, and coordinating with various departments for service requests. Ideal candidates should possess strong communication skills, the ability to manage high call volumes, and computer literacy, including experience with hotel systems like Opera. The position offers attractive benefits including generous paid time off and healthcare packages.

Benefits

Attractive salary

Generous F&B benefits

Reduced hotel rates

Excellent leave and health care package

Qualifications

• Ability to handle inquiries in a clear, courteous manner.
• Multitasking while maintaining accuracy and service quality.
• Handle guest concerns calmly and efficiently.

Responsibilities

• Answer all internal and external calls efficiently.
• Assist guests with inquiries related to hotel services.
• Coordinate with other departments for guest requests.
• Support in handling guest complaints and provide information.

Skills

Strong communication skills

Ability to manage high call volumes

Excellent problem-solving skills

Very good command of English

Computer literacy

Tools

MS Office

Opera

Job description

A luxury hotel chain located in Saudi Arabia is seeking a Guest Service Executive for the Telecommunication Department. The role involves answering calls, assisting guests with inquiries, and coordinating with various departments for service requests. Ideal candidates should possess strong communication skills, the ability to manage high call volumes, and computer literacy, including experience with hotel systems like Opera. The position offers attractive benefits including generous paid time off and healthcare packages.