Guest Service Agent

Hilton Worldwide, Inc.; Riyadh Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Service Agent in Riyadh to provide exceptional reception services, ensure an efficient experience for guests, and assist with various front office operations. The ideal candidate should have a customer-focused background and strong communication skills. This role emphasizes professionalism in hospitality and the ability to work both independently and as part of a team. Join us in creating memorable experiences for guests from check-in to check-out.

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.
• Professional manner with an emphasis on hospitality.

Responsibilities

• Provide exceptional reception services for Guests.
• Assist with training and development for the Night Team.
• Maximize room occupancy and promote hotel services.

Skills

Customer-focused experience

Positive attitude

Good communication skills

Attention to detail

Multi-tasking ability

Tools

Property management systems

Office IT proficiency

Job description

Guest Service Agent (HOT0BK33)

Work Locations

Double Tree by Hilton Riyadh Financial District, Northern Ring Road, Riyadh 3325

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Qualifications

• Previous experience in a customer‑focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi‑task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

Preferred Qualifications

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

What it’s like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!