Guest Experience Supervisor | Front Office Lead

SOFITEL; Al Khobar; On-site; SAR 60,000 - 80,000; Full time

Job summary

A renowned hotel chain in Al Khobar is seeking a candidate for a Front Office Supervisor role. The position involves engaging with guests daily to enhance their satisfaction, managing guest comments and complaints, and fostering loyalty. Candidates should have strong leadership abilities, at least 2 years of experience in a supervisory role, and proficiency in Opera system. A pleasant demeanor and excellent command of English are vital for this role, and the ability to stand for extended hours is required.

Qualifications

• Pleasant personality with a good appearance.
• Strong leadership skills and guest orientation.
• Very good command of both written and spoken English.
• Ability to work effectively in shifts.

Responsibilities

• Meet and greet guests in the lobby and reception area.
• Handle guest comments and complaints, ensuring proper follow-up.
• Develop close relationships with guests to encourage loyalty.
• Organise the team for optimal effectiveness.

Skills

Service oriented

Strong leadership skills

Excellent communication

Multilingual (additional language)

Tools

Opera

Job description

A renowned hotel chain in Al Khobar is seeking a candidate for a Front Office Supervisor role. The position involves engaging with guests daily to enhance their satisfaction, managing guest comments and complaints, and fostering loyalty. Candidates should have strong leadership abilities, at least 2 years of experience in a supervisory role, and proficiency in Opera system. A pleasant demeanor and excellent command of English are vital for this role, and the ability to stand for extended hours is required.