Guest Experience Reservations Specialist

Accor; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prestigious hotel group seeks a dedicated Reservations Agent for their Riyadh location, playing a crucial role in offering exceptional service to guests. Primary duties include handling inquiries, managing reservations, and providing detailed information about the hotel and local attractions. The ideal candidate should possess outstanding guest service and communication skills, be computer literate, and ideally have experience with Opera. Proficiency in English is mandatory, while Arabic is a valued asset.

Qualifications

• Previous customer related experience valued.
• Outstanding guest service and communication skills required.
• Computer literate with knowledge of Microsoft Windows.

Responsibilities

• Handle calls, emails, and inquiries professionally.
• Manage reservations accurately and detail-oriented.
• Provide information about facilities and local attractions.
• Anticipate guest needs and provide personalized recommendations.
• Collaborate with departments to fulfill guest requests.
• Maintain knowledge of property offerings and events.
• Uphold customer service excellence at all times.

Skills

Guest services skills

Verbal communication skills

Customer related experience

Computer literacy

Proficiency in English

Command of Arabic

Tools

Microsoft Windows

Opera

Job description

A prestigious hotel group seeks a dedicated Reservations Agent for their Riyadh location, playing a crucial role in offering exceptional service to guests. Primary duties include handling inquiries, managing reservations, and providing detailed information about the hotel and local attractions. The ideal candidate should possess outstanding guest service and communication skills, be computer literate, and ideally have experience with Opera. Proficiency in English is mandatory, while Arabic is a valued asset.