Guest Experience Reservations Specialist

Accor Hotels; Municipality of Al Shamal; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prestigious hotel in Riyadh is seeking a professional Reservations Agent to be the first point of contact for guests, delivering exceptional service while managing reservations and providing information about facilities. Ideal candidates will possess strong guest service skills, detail orientation, and communication proficiency in English, with Arabic as a plus. This position plays a key role in creating unforgettable guest experiences.

Qualifications

• Previous customer related experience an asset.
• Outstanding guest services skills required.
• Perfect command of English; knowledge of Arabic is a plus.

Responsibilities

• Handle inquiries via calls, emails, and in person.
• Manage reservations with accuracy and detail.
• Provide information about facilities and local attractions.
• Proactively recommend personalized solutions.
• Collaborate with departments to fulfill guest requests.
• Maintain knowledge of property offerings and promotions.
• Uphold customer service excellence.

Skills

Guest services skills

Verbal communication skills

Computer literacy

Attention to detail

Tools

Microsoft Windows

Opera

Job description

A prestigious hotel in Riyadh is seeking a professional Reservations Agent to be the first point of contact for guests, delivering exceptional service while managing reservations and providing information about facilities. Ideal candidates will possess strong guest service skills, detail orientation, and communication proficiency in English, with Arabic as a plus. This position plays a key role in creating unforgettable guest experiences.