Front Office Duty Manager

Shangri-La; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel in Jeddah is seeking a Front Office Duty Manager responsible for supervising the Front Office services and ensuring guest satisfaction. Ideal candidates should have at least 2 years of experience in an international hotel, possess strong leadership skills, and be fluent in English and Arabic. This role requires a pleasant attitude and initiative to enhance guest loyalty and operational efficiency.

Qualifications

• Minimum 2 years as Assistant Front Office Manager in an international class hotel.
• Takes ownership and initiative.
• Ability to lead a team.

Responsibilities

• Supervises all Front Office Service ensuring efficiency.
• Builds relationships with guests for loyalty.
• Conducts training of new staff when necessary.

Skills

Team leadership

Fluent in English and Arabic

Initiative

Job description

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah's popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary

The Front Office Duty Manager is responsible for rooms inventory and ensuring that guests' requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms preparation. Also supervises the Front Desk.

Responsibilities

• Supervises all Front Office Service by making sure that these services are available and carried out with efficiency.
• Has knowledge of the operational systems at Front Office.
• Oversees and directs all aspects of Front Office and Guest Services areas.
• Has knowledge of Shangri-La's standard operating policies and procedures.
• Is well versed with the daily arrival and the type of arrival guests (e.g., Return guest, Shangri-La Circle, VIP etc.).
• Has knowledge of Shangri-La's Programmes (e.g., Golden Circle, FFP, Guest History).
• Builds relationship with guests to delight and gain loyalty.
• Supervises Front Office operation and workflow to maximize guest satisfaction.
• Conducts training of new staff when necessary.
• Ensures that shift reports are printed and Traces are followed up accordingly.

What We Are Looking For

• At least 2 years as Assistant Front Office Manager in an international class hotel.
• Takes ownership and initiative.
• Ability to lead a team.
• Communicates and writes with fluency in English (as well as Arabic language).
• Pleasant, friendly, and cheerful attitude.