Front Office Agent

Raffles Hotels & Resorts; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel in Makkah is seeking a Front Office Agent to provide exceptional service to guests. You will be responsible for check-in and account settlement, while ensuring the guests feel welcomed and valued during their stay. Ideal candidates will have a strong ability in customer relations, fluency in English and Arabic, and experience in the hospitality industry. Join us and contribute to creating memorable moments for our guests in a prestigious setting.

Qualifications

• 5+ years of experience in hospitality preferred.
• Previous PMS experience required.
• Must be able to type 25 words per minute.

Responsibilities

• Provide engaging and sincere customer service.
• Check in and settle guest accounts according to service standards.
• Assist guests with hotel facilities and inquiries.

Skills

Strong written and verbal communication skill in English and Arabic

Ability to work cohesively with co-workers

Ability to promote positive relations with all guests

Strong interpersonal and problem solving abilities

5 Star Hospitality Experience

Education

University/College degree in a related discipline

Tools

Microsoft Windows applications

Job description

Company Description

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the‑art meeting rooms.

Job Description

Providing engaging, sincere, personalized service is one of the ways our Colleagues are turning moments into memories for our guests at Raffles Makkah Palace. Be a proud ambassador for your hotel as a Front Office Agent, where the warm and efficient service you offer our guests makes them feel welcome at check‑in, valued at check‑out – and always at home.

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each guest who approaches the Reception Desk
• Drive rate through up‑selling room brands
• Follow department policies, procedures and service standards
• Follow all safety policies
• Register and room all guest arrivals according to established procedures
• Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests’ personal and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Attend to guests’ request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
• Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
• Ensure that the guests depart the hotel with a positive impression of hotel service
• Perform the audit balances and prepare all reports for audit in an orderly fashion
• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure front desk work area is kept clean and in an orderly state at all times
• Is fully aware of the Credit policy
• Adhere to OH&S policies and procedures
• Other duties as assigned

Qualifications

• Personal Attributes
• Strong written and verbal communication skill in English and Arabic
• Able to develop rapport with and gain support from Colleagues and Management staff
• Ability to work cohesively with co‑workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with all guests and patrons
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi‑cultural environment
• 5 Star Hospitality Experience
• Your skills and experience include:
• Previous leadership experience in guest relations preferred
• Previous PMS experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to type 25 words per minute

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS