Experiences Manager - Six Senses Amaala

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 262,000 - 338,000; Full time

Job summary

A luxury hotel brand in Saudi Arabia is seeking an Experiences Manager to lead the Guest Experience department. The role involves ensuring exceptional service standards, managing budgets, and enhancing guest experiences while focusing on sustainability. The ideal candidate will hold a Bachelor's degree in Hospitality and have at least three years of experience in a luxury hotel. Proficiency in MS Office and knowledge of hotel systems are required. This is a unique opportunity to contribute to a brand centered around wellness and emotional hospitality.

Qualifications

• Three years or more experience in a similar luxury hotel role with proven results.
• Multi-departmental experience in hotel management.

Responsibilities

• Manage the Guest Experience department effectively to align with Six Senses standards.
• Develop goals and procedures for the department in collaboration with the Director of Rooms.
• Assess and improve products and services for relevance and innovation.
• Ensure compliance with LQA standards and service recovery.
• Control the department’s operational budget and maximize productivity.

Skills

Industry knowledge

Guest experience enhancement

Leadership skills

Budget management

Fluent in English

Education

Bachelor’s degree in Hospitality or Hotel Management or Business Administration

Tools

MS Office Suite

Hotel systems including POS and OPERA

Job description

As Experiences Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.

Duties and Responsibilities

In this role, I will assume full responsibility for the efficient operation of the Guest Experience department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the Director of Rooms to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will support an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.

The duties and responsibilities will include:

• Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Focus on the rejuvenation of the Guest Experience department.
• Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Focus and review regularly through my physical presence in the department, our rigorous adherence to LQA standards.
• Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
• Responsible for inspecting Guest Experience department on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.
• Ensure that all activities within the Guest Experience department are carried out ethically, honestly and within the parameters of local law.
• Revise and control department’s operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
• Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.
• Minimize payroll costs by maximizing productivity and efficient scheduling of hosts.
• Prepare and submit legally required and confidential documentation related to the operation.
• Complete accurately all corporate reporting requirements for the role.
• Attend or conduct the designated meetings and briefings as instructed by my Manager.
• Perform any additional duties given to me by my manager.

Qualifications

To execute the position of Experiences Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results.

Possess a minimum of a Bachelor’s degree in Hospitality or Hotel Management or Business Administration and three years or more experience in a similar luxury hotel role plus multi-departmental experience.

Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS and OPERA platforms and have knowledge on property and policies.

Fluent in English

The above is intended to provide an overview of the role and responsibilities for a Experiences Manager at Six Senses Amaala. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six SensesAmaalais an equal opportunity employer. This policy applies to all terms and conditions of employment.