Executive-Event Sales-Saudi only

Luxury Collection; Saudi Arabia; On-site; SAR 40,000 - 55,000; Full time

Job summary

A hotel chain in Saudi Arabia is seeking an experienced guest relations professional. The individual will be responsible for resolving guest inquiries and promoting brand loyalty through effective communication and service techniques. Ideal candidates will have at least 2 years of relevant experience and a high school diploma. The role involves processing reservations, addressing guest concerns, and supporting sales initiatives. An emphasis on maintaining a professional appearance and adhering to company standards is crucial.

Qualifications

• At least 2 years of related work experience.
• Ability to communicate professionally and listen effectively.
• Skills to manage guest relations and maintain loyalty.

Responsibilities

• Resolve guest calls, requests, or problems efficiently.
• Promote brand awareness internally and externally.
• Process reservation requests, changes, and cancellations.

Skills

Sales techniques

Customer service

Communication

Team collaboration

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up‑selling.
• Determine and give complimentary items to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
• Promote awareness of brand image internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: None.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.