Emirati Healthcare Call Center Agent — Patient Concierge

Al-Futtaim; Saudi Arabia; Hybrid; SAR 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Saudi Arabia is seeking a Call Center Agent passionate about providing exceptional patient care. In this role, you will manage patient interactions across various channels, ensuring a smooth operational flow. You should possess 2-3 years of customer service experience, preferably in healthcare, and be fluent in Arabic and English. The company offers an inclusive culture, professional growth opportunities, and comprehensive benefits in a modern work environment.

Benefits

Competitive salary plus incentives

Comprehensive health & life insurance

Training and career development opportunities

Qualifications

• 2–3 years’ experience in customer service or healthcare, ideally with call center experience.
• Previous call center experience is preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Manage inbound and outbound calls and respond to inquiries.
• Schedule and manage patient appointments.
• Verify insurance eligibility and handle patient information.

Skills

Fluent in Arabic and English

Strong understanding of healthcare terminology

Skilled in multi-tasking

Excellent communication

Analytical skills

Education

University graduate

Tools

Computer systems

Excel

Job description

A leading healthcare provider in Saudi Arabia is seeking a Call Center Agent passionate about providing exceptional patient care. In this role, you will manage patient interactions across various channels, ensuring a smooth operational flow. You should possess 2-3 years of customer service experience, preferably in healthcare, and be fluent in Arabic and English. The company offers an inclusive culture, professional growth opportunities, and comprehensive benefits in a modern work environment.