Ecommerce Specialist

Sunbulah Group; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading FMCG company in Saudi Arabia is seeking an E-Commerce Commercial Development Executive to drive customer development and growth through strategic planning and performance analysis. The ideal candidate should have a bachelor’s degree and experience in the FMCG or e-commerce sectors. Responsibilities include designing promotional plans, tracking sales trends, and collaborating with various teams for successful execution. Fluency in English and Arabic is required, along with strong analytical skills and attention to detail.

Qualifications

• 0-2 years’ experience in FMCG, e-commerce, or modern trade.
• Fluent in English and Arabic.

Responsibilities

• Develop JBPs with key e-commerce customers and ensure full execution of agreed activities.
• Design and manage monthly promotional plans.
• Conduct regular customer visits to review performance and improvement opportunities.
• Track and consolidate EPOS data to monitor sales trends.
• Collaborate with the distributor’s e-commerce sales manager.

Skills

Analytical skills

Customer-facing confidence

Coordination skills

Communication skills

Attention to detail

Education

Bachelor’s degree in business, Marketing, or related field

Tools

Excel and data visualization tools

EPOS systems

Job description

Job title: E-Commerce Commercial Development Executive

1. Customer Development & Growth

• Develop JBPs with key e-commerce customers (Ninja, Noon, Keeta, Amazon, etc.) and ensure full execution of agreed activities.
• Design and manage monthly promotional plans in coordination with customers and the distributor’s e-commerce sales manager.
• Conduct regular customer visits to review performance, activation plans, visuals, and improvement opportunities.
• Propose and implement exclusive offers, product bundles, or visibility initiatives that drive incremental sales and share growth.
• Capture and report competitive insights and market activities, translating learnings into actionable recommendations.

2. Internal Alignment & Collaboration

• Align with Marketing and Demand Planning teams to ensure product readiness, promotional artwork approvals, and sufficient stock planning for campaigns.
• Work closely with the Head of Commercial Development to feed customer insights into overall channel strategy and annual planning.
• Support cross-functional reviews by preparing and updating performance dashboards, summaries, and action trackers.

3. Data Analytics & Insights

• Track and consolidate EPOS data from customers to monitor daily and weekly sales trends, out-of-stock issues, and assortment gaps.
• Build data-driven reports linking sell-in vs. sell-out, promotional performance, and platform rankings.
• Identify growth opportunities through data analysis, customer feedback, and category understanding.
• Share analytical insights to guide assortment optimization, pricing, and future JBP planning.

4. Distributor Coordination

• Collaborate with the distributor’s e-commerce sales manager to ensure availability, correct pricing, and timely order execution.
• Follow up on replenishment, listings, and promotional materials to guarantee 100% execution.
• Escalate operational issues proactively to avoid sales loss or customer dissatisfaction.

Profile Requirements

• Bachelor’s degree in business, Marketing, or related field.
• 0-2 years’ experience in FMCG, e-commerce, or modern trade.
• Strong analytical and Excel/data-visualization capability (EPOS, dashboards).
• Fluent in English and Arabic.
• High attention to detail, persistence, and customer-facing confidence.
• Excellent coordination and communication skills across functions.
• Passion for execution, speed, and tangible business results.