Duty Manager

InterContinental Hotels Group; Municipality of Al Shamal; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prestigious hotel group in Saudi Arabia seeks a Duty Manager to oversee daily hotel operations and ensure exceptional guest experiences. The role involves staff supervision, handling guest inquiries, and maintaining safety protocols. Candidates should have a bachelor's degree in Hotel or Business Administration, 2-3 years of relevant experience, and proficiency in English. Arabic is a plus. Join their team to contribute to memorable guest experiences in an energetic environment.

Benefits

Competitive salary and benefits

Qualifications

• Bachelor’s degree or higher qualification in Hotel Administration or Business Administration.
• 2-3 years of experience in a similar role.
• Background in an international luxury hotel chain.
• Fluency in English (required) and Arabic (preferred).

Responsibilities

• Ensuring smooth hotel operations as the Manager on Duty.
• Handling guest inquiries, requests, and complaints.
• Supervising front desk and operational staff.
• Conducting regular patrols for safety and security.
• Overseeing cash handling and financial accuracy.
• Preparing daily reports on hotel operations.
• Resolving operational issues that arise during the shift.
• Maintaining communication with various departments.

Job description

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-annual office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

A Duty Manager is responsible for ensuring smooth operations and exceptional guest experiences, especially when the General Manager is unavailable. Here are the typical day-to-day activities for this position:

Day-to-Day Activities of a Duty Manager

• Overseeing Daily Operations
  • Acting as the Manager on Duty and ensuring all hotel operations run smoothly.
  • Monitoring all hotel activities to ensure compliance with hotel policies and standards
• Guest Relations
  • Handling guest inquiries, requests, and complaints promptly and professionally.
  • Ensuring that all guests receive exceptional service and addressing any issues that arise
• Staff Supervision
  • Supervising and supporting front desk, housekeeping, and other operational staff.
  • Ensuring that all employees are in proper uniform and adhere to grooming standards
• Safety and Security
  • Conducting regular patrols of the hotel premises to ensure the safety and security of guests and staff.
  • Responding to emergencies and coordinating with security personnel as needed
• Overseeing cash handling procedures and ensuring accuracy in financial transactions.
• Reviewing financial statements and activity reports to monitor productivity and goal achievement
• Administrative Tasks
  • Preparing and submitting daily reports on hotel operations and guest activities.
  • Ensuring that all necessary documentation is completed accurately and on time
• Problem-Solving and Issue Resolution
  • Addressing any operational issues that arise during the shift.
  • Finding effective solutions to ensure guest satisfaction and smooth operations
• Communication and Coordination
  • Maintaining constant communication with other departments to ensure seamless service.
  • Providing handover notes and updates to the next shift to ensure continuity

Skills and Qualities Needed

• Strong Communication Skills
  • Ability to communicate clearly and effectively with guests, staff, and management.
• Leadership and Team Management
  • Leading and motivating staff to provide excellent service.
• Problem-Solving Skills
  • Addressing and resolving issues promptly and effectively.
• Attention to Detail
  • Ensuring accuracy in financial transactions and documentation.
• Organizational Skills
  • Managing multiple tasks and maintaining detailed records efficiently.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years’ prior tenure in a similar role
• International luxury hotel chain background
• English Fluency is required
• Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.