Door Attendant

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel in Makkah is seeking a Door Attendant to provide professional, customer-focused service. The ideal candidate will have vocational training in hospitality and experience in a Concierge role. Responsibilities include greeting guests, managing car keys, and ensuring guest satisfaction. Strong communication and interpersonal skills are essential for this role.

Qualifications

• Previous experience in the Concierge Department within a hotel.
• Excellent communication skills required.
• Understanding of hotel policies and service standards.

Responsibilities

• Provide professional and customer-focused service to guests.
• Greet guests warmly upon arrival.
• Open car doors and escort guests to the lobby.
• Control guest car keys and ensure timely delivery.
• Forward guest complaints to the manager on duty.

Skills

Excellent written and verbal English communication

Strong interpersonal abilities

Computer Knowledge

Additional language skills

Education

Vocational training within hospitality

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Door Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Ensure guests are greeted appropriately upon arrival in a warm manner
• Open car doors for arriving and departing guests and escort them to the lobby
• Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
• Forward all guest complaints or problems to the manager on duty
• Ensure that an effective handover is made between duty shifts
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
• Establish, promote and maintain good public relation while meeting or exceeding guest expectations

Skills

Education, Qualifications & Experiences

You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork