Director, Sports Experience & Commercial Strategy

Qiddiya Investment Company; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading investment firm in Saudi Arabia is seeking a Senior Director - Sports Customer Experience & Commercial Strategy. This key role focuses on the design and delivery of exceptional customer experiences across sports assets, integrating physical and digital platforms, while developing commercial strategies. Ideal candidates will have proven experience in customer experience design and strong backgrounds in digital strategy and commercial initiatives.

Benefits

Comprehensive compensation and benefits package

Qualifications

• Proven experience in customer experience design, ideally within sports, entertainment, or hospitality sectors.
• Strong background in digital strategy, technology integration, and innovation.
• Expertise in commercial strategy, brand partnerships, and sponsorship sales.
• Experience in concept development for large-scale assets or masterplan projects.
• Excellent stakeholder management and cross-functional collaboration skills.
• Ability to balance creative vision with commercial objectives.

Responsibilities

• Develop the Sports Business Unit Customer Experience Strategy at a portfolio and asset level aligned with the company-wide Customer Experience Framework.
• Define and lead the customer experience design for all sports assets (physical and digital).
• Lead digital and technology SMEs to develop strategies for digital and technology-driven customer experiences.
• Ensure alignment of experiential concepts with overall masterplan vision and brand positioning.
• Identify and secure potential brand and IP partners in conjunction with the strategy team.

Skills

Customer experience design

Digital strategy

Commercial strategy

Stakeholder management

Cross-functional collaboration

Job description

A leading investment firm in Saudi Arabia is seeking a Senior Director - Sports Customer Experience & Commercial Strategy. This key role focuses on the design and delivery of exceptional customer experiences across sports assets, integrating physical and digital platforms, while developing commercial strategies. Ideal candidates will have proven experience in customer experience design and strong backgrounds in digital strategy and commercial initiatives.