Director of CX & Future Mobility Innovation

Qiddiya Investment Company; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading entertainment and culture initiative near Riyadh is seeking a Customer Experience and Innovation Director to develop strategies that prioritize customer needs in transport infrastructure projects. The ideal candidate will have over 12 years of experience in customer experience strategy and innovation, preferably in the GCC. This role offers the opportunity to lead innovative practices and collaborate with various teams to enhance mobility solutions.

Qualifications

• 12+ years of experience in customer experience strategy and innovation, ideally within the GCC.

Responsibilities

• Develop and lead a holistic customer experience design strategy aligned with business goals.
• Lead the introduction of new technologies and innovative practices.
• Establish measurable CX and innovation metrics.
• Collaborate with teams to embed customer outcomes in projects.
• Introduce and oversee innovative initiatives for multimodal journeys.

Skills

Customer experience design

Innovation management

Service design

Stakeholder engagement

Education

Bachelor’s degree

Master’s degree in service design, Innovation Management, Transport Planning, or similar

Job description

A leading entertainment and culture initiative near Riyadh is seeking a Customer Experience and Innovation Director to develop strategies that prioritize customer needs in transport infrastructure projects. The ideal candidate will have over 12 years of experience in customer experience strategy and innovation, preferably in the GCC. This role offers the opportunity to lead innovative practices and collaborate with various teams to enhance mobility solutions.