Delivery &Operation Senior Director

تكامل القابضة; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

A leading company in operations management in Riyadh is seeking a seasoned Operations Manager to oversee daily functions and drive business performance. The successful candidate will possess a Bachelor's degree and have at least 15 years of experience in Operations, Delivery, or Project Management. This role emphasizes strong leadership and communication skills while ensuring compliance and implementing process improvements. A dynamic opportunity to shape team development and business continuity plans is presented.

Qualifications

• Bachelor's degree in business administration, Management, or similar field.
• 15 years of experience in Operations, Delivery, or Project Management.

Responsibilities

• Manage day-to-day functions and activities across the department.
• Drive business unit performance and adherence to metrics.
• Implement process improvements and new systems.
• Coach and develop employee teams, addressing development needs.
• Act as the main operations client contact for issue resolution.
• Generate reports on performance measurement and KPIs.
• Ensure compliance with organizational policies and local regulations.
• Keep the business continuity plan updated and executable.

Skills

Strong Leadership

Communication

Analytical Thinking

Negotiations

Education

Bachelor’s degree in business administration or Management

Job description

Job Description

• Manage & lead day-to-day functions and activities across the department, including people management and operational subjects.
• Manage & assists in the overall business unit performance driving SLAs, adherence to business unit metrics and so on.
• Manages & drives innovation and efficiencies of business opportunities, applying process improvements and/or new systems.
• Manage & assists in the management of the employee teams through coaching and developing, addressing people matters, identifying development needs.
• Manage & acts as the day-to-day operations client contact in order to resolve systems issues and to provide feedbacks to clients on quality and workload issues.
• Manage & generate reports on performance measurement and KPIs in order to facilitate business decisions.
• Manage & responsible for compliance with organizational policies and local regulations.
• Manage & responsible for keeping the business continuity plan (BCP) updated and executing it as needed.

Qualifications

Job Requirements

• Bachelor’s degree in business administration, Management, or any similar Field
• 15 Years of Experience in Operations, Delivery, or Project Management.

Skills

• Strong Leadership
• Communication
• Analytical Thinking
• Negotiations