Data Center Engineer/Technician (Saudi National Only), Data Center Operations, AWS

Data Services Saudi Arabia Limited One Person Company; Riyadh; On-site; SAR 100,000 - 120,000; Full time

Job summary

A leading cloud services provider in the Riyadh Region is seeking a Data Center Technician. The role involves troubleshooting and resolving various data center infrastructure issues. Candidates should have a Bachelor's degree in IT or Computer Science, along with experience in computer networking and Linux. This position values work-life balance and a commitment to high safety standards.

Qualifications

• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Experience working in a data center environment.

Responsibilities

• Diagnosing hardware and network problems before repair.
• Troubleshooting events within internal SLAs.
• Performing root cause analysis of equipment failures.

Skills

Computer networking

Linux operating systems

Customer service

Cabling infrastructure best practices

Problem resolution

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field

Job description

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Role

AWS is looking for Data Center Engineers/Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of data center infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

Responsibilities

• SAFETY - Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.
• DATA CENTER OPERATIONS (DCO) - This position involves:
  • Diagnosing hardware and network problems followed by physical repairs
  • Troubleshooting events within internal Service Level Agreements (SLAs)
  • Performing root cause analysis of equipment failures
  • Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Qualifications

• Saudi National
• 1+ years of computer networking experience, 1+ years of Linux operating systems experience
• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Experience in computer networking, experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds, experience with computer hardware troubleshooting and repair
• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.