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A leading tech company in MENA is seeking a Junior CX Operations Analyst to optimize customer data and workflows. The role involves managing daily operations and troubleshooting system issues while supporting the creation of dashboards and reports. Ideal for someone early in their career who is passionate about SaaS Customer Experience and eager to learn industry tools.
Summary: Lucidya, MENA's leading AI-powered Customer Experience Management platform, seeks a Junior CX Operations Analyst to optimize customer data and workflows in HubSpot and ChurnZero. This role involves managing daily operations, troubleshooting system issues, ensuring data accuracy, and supporting the creation of dashboards and reports. Ideal for someone early in their career passionate about SaaS CX, eager to learn industry tools, and improve customer journeys.