Customer Success Manager - GCP

Michael Page International (UAE); Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading digital transformation company in Riyadh is seeking a professional passionate about customer success. You will partner with clients to tailor success plans for Google Cloud solutions, build relationships, and monitor performance indicators. The ideal candidate has experience in technology, strong communication skills, and is results-oriented. Enjoy a competitive salary and growth opportunities in a thriving environment.

Benefits

Competitive salary

Standard benefits

Career growth opportunities

Qualifications

• Proven experience in a customer-facing role, ideally within the technology industry.
• Strong understanding of cloud computing concepts and Google Cloud's value proposition.
• Excellent communication and interpersonal skills.

Responsibilities

• Partner with customers to understand their business needs.
• Develop and execute tailored success plans for Google Cloud solutions.
• Monitor KPIs and track progress towards customer goals.
• Collaborate with internal teams for seamless customer experience.

Skills

Customer-facing experience

Understanding of cloud computing

Communication skills

Analytical mind

Team player

Job description

Overview

• Contribute to cutting-edge cloud and data projects
• Join a fast-growing company at the forefront of technological innovation in KSA

About Our Client

A leading Saudi-based digital transformation and cloud solutions provider. The company enables organizations to accelerate their digital journey by leveraging advanced data, AI, and cloud technologies to drive innovation and efficiency.

Job Description

• Partner with assigned customers to understand their unique business needs and challenges.
• Develop and execute tailored success plans that drive the adoption, usage, and ROI of Google Cloud solutions.
• Proactively identify opportunities to expand customer use of Google Cloud and recommend relevant solutions.
• Monitor key performance indicators (KPIs) and track customer progress towards their goals.
• Build strong relationships with customers, acting as a trusted advisor and advocate.
• Collaborate with internal teams (Sales, Technical, Engineering) to ensure seamless customer experience.
• Identify and address customer challenges and roadblocks, providing timely and effective solutions.
• Proactively engage with customers, gather feedback, and make recommendations for product improvement.
• Stay up-to-date on the latest Google Cloud technologies and solutions.

The Successful Applicant

• Proven experience in a customer-facing role, ideally within the technology industry.
• Strong understanding of cloud computing concepts and the value proposition of Google Cloud.
• Excellent communication, presentation, and interpersonal skills.
• Ability to build trust and rapport with customers at all levels.
• Highly motivated, results-oriented, and a team player.
• Data-driven with a strong analytical mind.
• Ability to work independently and manage multiple priorities effectively.
• Passionate about learning and staying ahead of the curve in the cloud space.

What’s on Offer

• Competitive salary
• Standard benefits as per the company's policies.
• Opportunity to work in a thriving technology and telecoms environment in Riyadh.
• Career growth opportunities within a respected organisation.
• A chance to make a meaningful impact on customer success strategies.

If you are passionate about customer success and looking to excel in the technology and telecoms industry, we encourage you to apply for this exciting opportunity in Riyadh