Customer Services Coordinator - Dammam

Caterpillar Financial Services Corporation; Riyadh; On-site; SAR 305,000 - 379,000; Full time

Job summary

A leading global mining technology company is looking for a MineStar Application Specialist in Riyadh, Saudi Arabia. This role involves supporting autonomous mining solutions and safety practices while providing career development opportunities. Successful candidates hold a Bachelor’s Degree in Mining Engineering or Computer Science, exhibit strong problem-solving and communication skills, and are adaptable in dynamic environments. Competitive salary and comprehensive benefits will be provided.

Benefits

Competitive Base Salary

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan

Defined Contribution Pension Plan

Employee Share Purchase Plan

Short and long-term disability coverage

Life Insurance

Employee Assistance Programs

Qualifications

• Recent graduate in Mining Engineering or Computer Science.
• Familiarity with mining operations or technology systems.

Responsibilities

• Support MineStar® Command for Hauling performance.
• Promote safety best practices in autonomous operations.
• Contribute to mining projects for efficiency enhancement.
• Collaborate with teams to provide technical solutions.
• Assist in hardware/software installation for quality assurance.
• Collect data to benchmark system performance.

Skills

Interest in mining technology

Problem-solving skills

Strong communication

Adaptability

Education

Bachelor's Degree in Mining Engineering

Bachelor's Degree in Computer Science

Tools

Programming

Networking

Fleet management systems

Job description

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Are you a recent graduate in Mining Engineering or Computer Science looking to start your career in mining technology? Join us as a MineStar Application Specialist and help transform the future of mining operations. You’ll work with Cat MineStar™ Command for Hauling, supporting autonomous haulage systems that keep fleets of CAT trucks running safely and efficiently.

This position is based at the Côté Gold Mine in Ontario, working closely with a key customer. Your schedule will align with the customer’s roster and may vary based on project needs.

Why You'll Love This Role:

• Innovative Technology: Be part of a team pioneering autonomous mining solutions.

• Global Impact: Collaborate with leading mining companies and influence industry standards.

• Career Development: Access structured training, mentorship, and growth opportunities within a global organization.

• Work-Life Balance: Flexible scheduling aligned with customer operations.

What You’ll Do:

• Support Autonomous Systems: Assist in implementing and optimizing MineStar® Command for Hauling performance.

• Champion Safety: Promote safety best practices in autonomous operations.

• Continuous Improvement: Contribute to projects that enhance mining efficiency and technology adoption.

• Collaborate: Work closely with internal teams and customers to provide technical support and solutions.

• Quality Assurance: Help with hardware/software installation and configuration, ensuring QA/QC standards.

• Analyze & Report: Collect data, benchmark system performance, and identify improvement opportunities.

What We're Looking For:

Technical Excellence: Interest in mining technology, automation, and data-driven solutions.

Problem-Solving Skills: Ability to analyze challenges and propose innovative solutions.

Communication: Strong interpersonal skills and ability to work in a team environment.

Adaptability: Comfortable working in dynamic, fast-paced settings.

Top Candidates will also have:

Bachelor Degree in Mining Engineering or Computer Science.

Familiarity with mining operations or technology systems.

Exposure to programming, networking, or fleet management systems.

Additional Information:

This position is based at the Côté Gold Mine site in Ontario.
Transportation is provided via bus from either Sudbury, ON or Timmins, ON.
While on shift, employees are provided with housing and meals.

Most MineStar Application Specialists work 7x7 day and night shift roster.

Domestic relocation assistance to Sudbury, ON is available.

Sponsorship is not available.

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary

• Annual incentive bonus plan*

• Medical, dental, and vision coverage

• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

• Defined Contribution Pension Plan

• Employee Share Purchase Plan

• Short and long-term disability coverage

• Life Insurance

• Employee Assistance Programs

Summary Pay Range:

$81,600 - $101,000

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Additional Information:

• We are hiring to fill a new position.
• This position requires working onsite five days a week.
• Relocation is available for this position.

Posting Dates:

December 4, 2025 - January 4, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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