Customer Service Specialist - Tamheer Program

National Parcel Stations Network Co.; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

A logistics company in Saudi Arabia is seeking a Customer Service Specialist to provide exceptional service and handle customer inquiries through various channels. This role requires a Bachelor's degree and proficiency in Arabic and English. The ideal candidate should be able to resolve problems effectively and follow up on issues with other departments. Shift availability is essential.

Qualifications

• Bachelor's degree is required.
• Fluent in both Arabic and English.
• Availability to work in shifts.

Responsibilities

• Interact with customers via call, email, social media or online chat.
• Resolve customer problems and concerns.
• Follow up on customer requests or complaints with other departments.

Skills

Customer interaction

Communication

Problem-solving

Education

Bachelor's degree

Job description

The Customer Service Specialist is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about services the company offers.

Responsibilities

• Interact with customers via call, email, social media or online chat to provide support and information on an assigned or service.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Follow up customer’s request or complaint with another department.

Qualifications

• Bachelor's degree.
• Intermediate Speaking and writing Arabic and English language.
• Ability to work in shifts.