Customer Experience Leader — Dammam

Kanz; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A Saudi culinary brand based in Dammam is seeking an experienced Customer Relations Manager to enhance customer service operations and drive satisfaction. The ideal candidate will have over 5 years of customer service experience, excellent communication skills, and the ability to mentor a team. This role offers a dynamic work environment and the opportunity to implement customer-centric strategies.

Qualifications

• 5+ years of experience in customer service or customer relations.
• Proven track record of developing successful customer service strategies.
• Fluency in English; Arabic language skills are a plus.

Responsibilities

• Develop and implement customer service strategies aligned with organizational goals.
• Lead and mentor a team of customer service representatives.
• Analyze customer feedback and data to identify trends.
• Manage customer escalations and high-priority cases.

Skills

Customer service strategies

Leadership skills

Communication skills

Problem-solving

Multicultural environment adaptability

Education

Customer service certifications

Job description

A Saudi culinary brand based in Dammam is seeking an experienced Customer Relations Manager to enhance customer service operations and drive satisfaction. The ideal candidate will have over 5 years of customer service experience, excellent communication skills, and the ability to mentor a team. This role offers a dynamic work environment and the opportunity to implement customer-centric strategies.