Customer Care Agent

Allianz Partners; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A global insurance provider based in Riyadh is seeking a dedicated Customer Care Agent to provide top-tier service. Responsibilities include managing customer inquiries, updating databases, and training junior agents. The ideal candidate should have a diploma in Business Administration and be fluent in MS Office. New graduates are encouraged to apply. This position offers an opportunity to build a career in customer service within a reputable company.

Qualifications

• New graduates or experience preferred in a Customer Service field or Insurance background.
• Physically fit to carry out duties.

Responsibilities

• Build a customer-oriented focus in Customer Care.
• Answer inbound & outbound calls regarding inquiries & complaints.
• Update databases with customer information.
• Train junior Customer Care Agents.

Skills

Customer service orientation

Effective communication

Problem analysis

Training ability

Education

Diploma Degree in Business Administration or above

Tools

MS Office (Excel, Word, Outlook, PowerPoint)

Job description

Main Tasks

• Builds a customer oriented focus in the Customer Care by providing quality actions and resolutions to their concerns and queries.
• Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.
• Answers inbound & outbound calls as well as assist customers who have specific inquiries & complaints .
• Builds customer’s interest in the services and products offered by the company.
• Provides personalized customer service of the highest level .
• Updates the existing databases with changes and the status of each customer/prospective customer .
• Documents details of inquiries & complaints and actions take.
• Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments besides the job related skills.
• Analyzes the various parts of a problem properly and develop logical solutions.
• Trains and nurtures junior Customer Care-Agent to maximize delivering quality customer service.
  
  

Minimum Requirements

• Diploma Degree in Business Administration or above.
• New graduates or experience preferred in a Customer Service field or Insurance background.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint).
• Physically fit to carry out duties.