CSR- In office Sales Representative

Fred Loya Insurance Agency; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

An insurance agency in Saudi Arabia seeks a Customer Service Representative responsible for selling and renewing auto insurance policies. The role involves providing excellent customer service, processing payments, and conducting vehicle inspections. Ideal candidates will have a High School Diploma, strong communication skills, and be computer literate. Proficiency in English and Spanish is preferred. This position requires flexibility and reliable transportation.

Qualifications

• Bilingual skills in English and Spanish are beneficial.
• Must have excellent communication skills and be assertive.
• Must pass state licensing requirements.

Responsibilities

• Sell new auto insurance policies and renew existing ones.
• Provide professional service to customers and answer policy questions.
• Process payments and conduct vehicle inspections.

Skills

Computer literate (basic to intermediate)

Bilingual (English/Spanish)

Excellent communication skills

Assertiveness

Customer service experience

Education

High School Diploma

Job description

Brief Description

Customer Service Representative is responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.

Requirements

• Computer literate desired from basic to intermediate skills
• Bilingual (English/Spanish) is helpful
• Must have excellent communication skills, be assertive, and have the ability to provide a first-rate experience for our customers
• Must pass state licensing requirements
• Flexible schedule
• Reliable transportation

Education/Training/Experience

• High School Diploma
• Previous customer service experience is helpful

Essential Duties and Responsibilities

• Sales
• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer’s policy
• Accepts payments and process transactions
• Identify any potential needs the customer may have regarding their policy
• Follow up with customers on quotes, renewals, and cancellations
• Involved with marketing initiatives for new business development on an as-needed basis
• Maintain a neat and clean work area and office
• FNOL’s (vehicle inspections)
• Taking vehicle pictures (squatting, bending, flexing required)
• Bank run deposits
• Position is full time
• Other duties as assigned